Privacy policy / User License Agreement

Effective from October 27, 2023

Introduction

It is important to us that you feel secure when using Wellbee. Therefore, we have gathered all the information about how we use your personal data in this privacy policy.

By using Wellbee, you agree to our rules regarding data collection and usage, as outlined in this policy. 

Who is responsible for the processing of personal data? 

The Wellbee service is provided by Wellbee AB, organization number 559171-5379.

The parent company, Frost Experience AB, organization number 556654-2733, is responsible for the operation and development of the platform.

If you have any questions or concerns about the processing of your personal data in connection with your use of Wellbee, you are always welcome to contact us or our data protection officer by emailing support@wellbee.app. 

Your rights regarding your personal data 

We at Wellbee value your privacy and your personal data. Below, we describe the rights you have concerning your personal data:

1. Right of access: You have the right to request a copy of the personal data that Wellbee has about you at any time. By contacting us via support@wellbee.app, we can provide you with this information.
2. Right of rectification: If you notice that any of the information we have about you is incorrect, you have the right to ask us to correct that data.
3. Right to be forgotten: If you no longer want Wellbee to process your personal data or if you wish to withdraw your consent, you can request that we delete your data from our systems.
4. Right to object to processing: You can object to the processing of your personal data for direct marketing or other purposes at any time.
5. Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and you have the right to transfer this data to another data controller.
6. Right to restriction of processing: Under certain circumstances, you can request that we temporarily or permanently stop processing all or some of your personal data.
7. Right to lodge a complaint: If you are dissatisfied with how Wellbee handles your personal data, you have the right to lodge a complaint with a supervisory authority.
8. Right to withdraw consent: If our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of the above rights, please contact us at support@wellbee.app. We will respond to your request within one month, but in complex cases, this period may be extended by an additional two months. We will inform you if that is the case.

Your protection and rights are of the utmost importance to us, and we strive to meet all expectations and requirements placed on us by data protection laws. 

What types of personal data do we collect and why? 

We collect several different types of information for various purposes to provide and improve our service to you. However, our goal is always to minimize the collection of data to the absolute necessary.

Wellbee uses collected data for various purposes, including:

• Providing and maintaining the service 
• Notifying you of changes to our service 
• Enabling you to participate in interactive features of our service when you choose to do so 
• Providing customer service and support 
• Providing analysis or valuable information to improve the service 
• Monitoring the use of the service 
• Detecting, preventing, and addressing technical issues

Personally identifiable information may include, but is not limited to:

• Email: When you create an account on Wellbee, you provide your email address, which is used for both logging in and, in some cases, to send important messages. If you register for digital information sessions ("Webinars"), we save your email to contact you at a later time. 
• Username: When registering on Wellbee, you choose a username that you can use for logging in. 
• Personal identification number: If you choose to log in with BankID, we save your personal identification number for identification. If you choose another login method, your personal identification number is not saved. 
• Uploaded images and media: If you upload images, audio, or video that may contain personal data, we process this data to provide the service. 
• Calendar and lists: When you use features like calendars and lists (such as activity planning and shopping lists) and add personal data, we process this information to provide the service. 
• Messages: If you use the messaging feature, we store your message history on our servers to provide the service. 
• Notes: When you use the "Notes" feature and include personal data, we process this information to provide the service. 
• Usage data: We may collect information that your browser sends when you visit our website or use the service on a mobile device. This data may include information such as your computer's Internet Protocol address (IP address), type of browser, browser version, pages of our service that you visit, the time and date of your visit, the time you spend on those pages, unique device identifiers, and other diagnostic data. When using the service on a mobile device, this data may also include information about the type of mobile device you use, your unique mobile device ID, your mobile device's IP address, the mobile operating system you use, the type of mobile browser you use, unique device identifiers, and other diagnostic data. 
• Cookies: Read more in the "Tracking and Cookies" section.

How do you withdraw your consent?

If you have previously given Wellbee your consent to process your personal data and wish to change your mind, the process to withdraw your consent is straightforward.

Via Email: Send an email to support@wellbee.app with the subject "Withdrawal of Consent." Include your name and a description of the consent you want to withdraw. As soon as we receive your message, we will cease the specific processing of your personal data covered by the consent and confirm the action to you.

Please note that the withdrawal only affects future processing. If there are other legal grounds for processing your data, they will continue to apply. 

Tracking and Cookies 

We use cookies and similar tracking technology to monitor activity in our service and obtain certain information.

Cookies are files with a small amount of data that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. The tracking technologies used also include beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our service.

Examples of Cookies we use:

• Session Cookies. We use "Session Cookies" to operate our service. 
• Preference Cookies. We use "Preference Cookies" to remember your personal settings and other preferences. 
• Security Cookies. We use security cookies for security purposes.

Who do we share your personal data with?

We primarily store and process your information within Sweden. However, under certain specific circumstances, when you use our services from a country outside the EEA, it may be necessary to transfer your data to a country outside the EEA. In these cases, we take all reasonable measures to ensure that your data is processed securely and in accordance with this privacy policy.

Your consent to this privacy policy, followed by your submission of such information, constitutes your consent to this transfer.

Wellbee will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this policy, and no transfer of your personal data will occur to an organization or a country where there are insufficient controls in place, including for your data and other personal information.

Wellbee uses servers and storage in data centers in Sweden. 

Disclosure of data (legal requirements) 

Wellbee may disclose your personal data in good faith that such action is necessary to:

• Comply with a legal obligation 
• Protect and defend the rights or property of Wellbee 
• Prevent or investigate potential wrongdoing in connection with the service 
• Protect the personal safety of users of the service or the public 
• Protect against legal liability 

Information Security 

At Wellbee, we strive to protect your personal data. We have implemented a range of technical and organizational security measures to ensure that your data is handled securely and protected against unauthorized access, alteration, disclosure, and destruction. Here are some of the security measures we have in place:

• Encryption: All information you share with us through the Wellbee app is encrypted, both during transmission (via SSL/TLS) and when stored in our databases. 
• Limited Access: Only authorized personnel with a specific need to process your personal data have access to it. They are also bound by confidentiality agreements that prohibit them from using the information for any purpose other than the specific tasks they are responsible for. 
• Firewalls and Intrusion Detection: Our systems are protected by high-quality firewalls, and we use advanced intrusion detection systems to quickly identify and manage any security threats. 
• Backup: We regularly back up all the data we collect to prevent potential information loss due to technical errors.

We want you to feel secure when using our services. Therefore, we continuously work to improve and strengthen our security. We ensure that we always adhere to the industry's best practices to guarantee the privacy and security of your data. 

Updating this Privacy Policy 

We may update our privacy policy. We will inform you of any changes by posting the new privacy policy on this page.

We will notify you via email and/or a prominent notice within our service before the change becomes effective and update the "Effective from" date at the top of this privacy policy.

We recommend that you regularly review this privacy policy for any changes. Changes to this privacy policy are effective when they are posted on this page. 

Contact Us

If you have any questions, please contact us at support@wellbee.app.